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Return Policy

We are committed to provide best quality products and services to our customer. In case if you are unsatisfied with our product and services, you may contact us using our customer support number or send a feedback by filling in the Contact Us form. We will revert back at the earliest with a solution.

www.Rajwadiart.in shall not refund any amount under any circumstances, whatsoever.

In case of outer packing of the product is damaged then immediately verify the quality/quantity of the product, before accepting the package from the courier company. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting a suitable remark as a proof on the delivery document.

We strive to ensure that the items delivered to you are in perfect condition. However, in case the item is damaged during transit or there is a manufacturing defect, Rajwadi Art shall agree to provide credit to be used by the customer for further purchase. No refund will be provided in such case.

In case of other complaints, about product, services e-mail at order@rajwadiart.in , within 3 days of product receipt.

www.rajwadiart.in does not guarantee any credit or replacement of the product if customer returns any product, before receiving confirmation from www.rajwadiart.in.

Return of products purchased under any offer or discount is not possible.

Complaint mail
Any complaint regarding the order should be made within 3 days from the receipt of the package. Complaint mail should contain comprehensive details of the defects/ complaints of every aspect of the order/ packing or delivery as we examine the returned products for all such defects/ variations that are defined in the customer’s mails.

Product Return
All defective products being returned to www.rajwadiart.in shall be done only through registered airmail/courier.

All shipping costs of returning the defective products back to India over and above such amount paid by customer towards Shipping & packaging charges while receiving the same from India are to be borne by the customer entirely.

All defective product have to be sent back to www.rajwadiart.in within seven working days from receipt of confirmation for the same from www.rajwadiart.in.

Safe receipt of defective product by www.rajwadiart.in is sole responsibility of the customer.

In case of multiple products being ordered, if for any reason whatsoever, www.rajwadiart.in is unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, www.rajwadiart.in shall agree to refund amount as against such non-deliverable products.

International Returns:
Rajwadi Art does not reimburse any customs or import duties, brokerage fees, or taxes paid on international shipments. These charges are the sole responsibility of the customer. We will refund the purchase price paid for the item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, Rajwadi Art reserves the right to charge you for any import duty or taxes paid while goods are returned and we are charged by custom department for recovering the returned package. You are responsible for all the costs associated with returning the goods back to us. Your refund will be processed once we receive your returned item.

Cancellation
The customer can only cancel the order within 12 hours of the date of placing the order. No cancellations will be entertained after 12 hours. Once you request the cancellation of item(s) in your order, we will process your refund for the items(s). You will be notified of the same. Refund process for payment made through PayPal may take upto 30 days to be processed. Colors of an product that appear on a computer monitor may be slightly different than the actual color of the product ordered. This color mismatch is unavoidable, and due to technical reasons beyond our control.

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